Marcus Aces
Shipping Policy
Enrollment & Attendance Requirements
SORA training requires full attendance to qualify for certification. This is a New Jersey State Police requirement, not a discretionary policy. Please plan accordingly and ensure you can commit to the entire class duration before registering.- 24-hour initial classes typically span 2-3 consecutive days
- 8-hour renewal classes are completed in a single day
- For Zoom classes: camera on, mic available, quiet workspace required
- Early departure or excessive breaks will result in incomplete status
- Rescheduling is available — contact Marcus Aces if your plans change
Refund Policy
Refund Policy
- 72+ hours before class: Full refund available upon request
- 24-72 hours before class: 50% refund or free reschedule to the next available session
- Less than 24 hours / no-show: No refund — however, you may reschedule to a future class for a reduced fee at the instructor's discretion
Cancellation / Return / Exchange Policy
Class Changes & Cancellation Policy
Life happens — and we want to work with you. Here's how changes are handled:- Student rescheduling: Contact Marcus Aces at least 24 hours before your class to move to a different date. One reschedule per registration at no additional charge.
- Multiple reschedules: A rebooking fee may apply for second or subsequent date changes
- Instructor-initiated cancellations: Full refund or guaranteed seat in the next class — your choice
- Weather or emergency closures: Class will be rescheduled at no cost to students
