Romy Florence
Shipping Policy
Booking & Attendance Policy
Class registration is confirmed upon receipt of payment. Students must attend all scheduled hours — partial attendance does not qualify for certification under NJ State Police rules. If you are unable to attend a scheduled class, please contact Romy Florence as soon as possible to discuss rescheduling options.
- Full attendance is mandatory for certification — no partial credit is awarded
- Students must arrive on time; late arrivals may not be permitted to join
- For virtual classes: webcam must remain on for the duration of the class
- A stable internet connection is required for online training
- Students who are absent or disconnected for extended periods may need to retake the class
Refund Policy
Refund & Credit Policy
We understand that plans change. Our refund policy is designed to be fair to both students and the instructor:
- More than 3 days before class: Full refund upon request
- 1-3 days before class: Credit toward a future class, or 50% refund
- Day of class or no-show: No refund is issued, but rescheduling may be available depending on class availability
Note: Government fees paid to the NJSP ($75 application) and IdentoGo ($68.98 fingerprinting) are separate from class tuition and are not refundable by the training provider.
Cancellation / Return / Exchange Policy
Schedule Changes & Cancellations
Romy Florence understands that flexibility matters. Rescheduling requests are handled on a case-by-case basis with the goal of accommodating students wherever possible.
- Notify the instructor as soon as you know you need to change dates
- First-time reschedules are typically free of charge
- If the instructor cancels a session, you'll receive a full refund or be moved to the next available class at no additional cost
- Students are responsible for monitoring their 30-day NJSP application deadline — rescheduling does not extend this state-imposed window